Privacy Policy

PRIVACY POLICY

350 Main St Suite C LLC DBA Posh Pooch

Effective Date: February 11, 2026

Last Updated: February 11, 2026

350 Main St Suite C LLC DBA Posh Pooch ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal information.

This Privacy Policy applies to the website located at https://poshpoochmain.com/home and the appointment opt-in website located at https://poshpoochmain.requestyourappointment.com/contact, and their subdomains, and all related services, including pet grooming services, consultations, appointment scheduling, email communications, and SMS messaging programs (collectively, the "Services").

This Privacy Policy applies only to individuals located in the United States.

By accessing our Website or providing your information, you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

1.1 Information You Provide Voluntarily

We may collect personal information you voluntarily provide, including but not limited to:

• Full name

• Email address

• Mobile phone number

• Mailing address

• Pet information

• Appointment or inquiry details

• Information submitted through forms, chat, surveys, bookings, or registrations

Providing personal information is voluntary; however, certain Services may not be available without it.

1.2 Automatically Collected Information

When you visit our Website, we may automatically collect non-personal and technical information such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages viewed and time spent

• Referring and exit URLs

• Access times

• Approximate location derived from IP address

This information is used for analytics, security, fraud prevention, and Website optimization.

1.3 Cookies and Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to support Website functionality, analytics, remarketing, and advertising.

You may disable cookies through your browser settings. Some Website features may not function properly if cookies are disabled.

2. HOW WE USE YOUR INFORMATION

We use personal information to:

• Provide and deliver requested Services

• Respond to inquiries and customer support requests

• Schedule and manage grooming appointments

• Contact leads who request to be contacted for possible appointment scheduling

• Send transactional communications

• Send marketing emails in compliance with U.S. CAN-SPAM laws

• Send SMS or MMS messages with proper opt-in consent for appointment coordination and related communications

• Improve Website performance and user experience

• Comply with legal and regulatory obligations

We do not sell, rent, or lease your personal information.

3. EMAIL COMMUNICATIONS

If you provide your email address, we may send transactional and promotional emails as permitted by law.

All marketing emails include a clear unsubscribe mechanism. You may opt out of marketing emails at any time.

Opting out of marketing emails does not prevent delivery of transactional or service-related communications.

4. SMS / TEXT MESSAGING POLICY (A2P / TCPA / CTIA COMPLIANT)

4.1 Program Description

If you opt in, you may receive SMS or MMS messages from 350 Main St Suite C LLC DBA Posh Pooch, which may include:

• Responses to grooming inquiries

• Appointment confirmations and reminders

• Scheduling coordination

• Service updates

• Administrative notifications

Messages may be sent using an automated system or CRM platform.

4.2 Consent

By providing your mobile phone number and completing a clear opt-in action, you provide express written consent to receive text messages.

Consent is not a condition of purchase.

Opt-in consent is collected through an unchecked checkbox, written agreement, booking form, or other compliant method and is documented in accordance with TCPA and A2P 10DLC requirements.

4.3 Message Frequency

Message frequency varies depending on your interaction with our Services.

4.4 Fees

Message and data rates may apply.

4.5 Opt-Out

You may opt out at any time by replying STOP to any SMS message. You may receive one final confirmation message after opting out.

4.6 Help

Reply HELP for assistance or contact us at:

Email: [email protected]

Phone: +1 562-471-5294

5. MOBILE INFORMATION SHARING

No mobile information, including phone numbers, SMS opt-in data, or consent records, will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with trusted service providers solely to operate our business, such as CRM platforms, SMS providers, hosting services, analytics providers, or customer support vendors. These providers are contractually obligated to protect your information.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

6. THIRD-PARTY LINKS

Our Website may contain links to third-party websites or services. We are not responsible for their content, policies, or privacy practices.

7. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure.

8. DATA RETENTION

We retain personal information only as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

9. CHILDREN'S PRIVACY

Our Website and Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy at any time. Changes will be posted with an updated Effective Date. Continued use of the Website constitutes acceptance of the updated policy.

11. CONTACT INFORMATION

350 Main St Suite C LLC DBA Posh Pooch

350 Main Street, Suite C

Seal Beach, CA 90740

Email: [email protected]

Phone: +1 562-471-5294